SHIPPING RATES & POLICIES 

  • Atelier Vingt-Deux® offers Standard Free Shipping on all orders
  • Orders are usually delivered within 5 business days
  • All our shipments are fully insured
  • Shipments to mailboxes are not possible therefor orders to these addresses will be automatically cancelled

TRACKING YOUR ORDER

  • After placing your order, you will receive an email confirming the carrier’s details and the tracking number as soon as your order has been shipped
  • You can track the delivery status of your order at any time by inserting your tracking code on http://www.dhl.com/en/express/tracking.shtml

DELIVERY

  • Please inspect the condition of your goods upon delivery, you can always choose to refuse the order should you have any reservations about its condition
  • For enquiries concerning delivered goods, please contact contact@ateliervingtdeux.com

RETURN POLICY & RIGHT OF WITHDRAWAL

  • We allow up to 15 days for returns, your return period starts from the day you receive your order
  • In the unfortunate case that you are not satisfied with your purchase, you are welcome to communicate your intention to withdraw from your purchase by contacting Atelier Vingt-Deux® within 15 days starting from the day you acquire the goods to request a Return Authorisation (RA) number

RETURN PROCESS

Please follow the steps below to receive your refund: 

  • Contact us at contact@ateliervingtdeux.com to request a Return Authorization (RA) number and please include your original invoice or packing list
  • Please note that returns must be shipped within 2 calendar days of receiving the RA number
  • To return the goods you can use a carrier of your own choice
  • As a buyer you are responsible for the cost of return, keep in mind that Atelier Vingt-Deux® cannot be held responsible for any shipment lost in transit, therefor we recommend you request tracking/insurance from your carrier
  • Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product, do not forget the include the original invoice
  • Please verify that the package is wrapped securely and the goods do not risk being damaged during shipping
  • Write the Return Authorisation (RA) number on the outside of the package
  • Return the goods to the following address;

    Atelier Vingt-Deux® - Returns
    BME NV
    Henry Fordlaan 62
    3600 Genk
    Belgium

  • Once the goods have returned in perfect condition, you will be refunded via the original payment method
  • Refunds usually arrive within 14 days of reception of goods
  • If you have chosen to replace a defective product, a new product will be sent to you as soon as the product has been received and processed at our warehouse

MISSING ITEM/DAMAGED PRODUCT DURING RETURN

  • Please note that additional fees may be charged for goods received without the original box and/or its packaging material, with missing contents, accessories and/or manuals, or goods that are otherwise damaged