Cart 0

Shipping & Returns

Delivery charges are on us. Benefit from free shipping on all orders.
We allow up to 15 days for returns. Your return period starts from the day you receive your order.

SHIPPING INFORMATION

RATES & POLICIES 

  • Atelier Vingt-Deux® offers Free Shipping on all orders. Orders are usually delivered in 5 business days.
  • All shipments are fully insured. 
  • Shipments to mailboxes are not possible. Orders to these addresses will be automatically cancelled.

DELIVERY TRACKING

  • We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.
  • You can track the delivery status of your order at any time through the page on DHL website http://www.dhl.com/en/express/tracking.shtml

DELIVERY

  • Remember to check the condition of the package when it's delivered. You can always refuse it or accept it tentatively if you have any reservations.
  • For all enquiries please contact us at veronique@ateliervingtdeux.com

 

 

RIGHT OF WITHDRAWAL - RETURNS POLICY

  • We allow up to 15 days for returns. Your return period starts from the day you receive your order. 
  • If you are not satisfied with your purchase, you can communicate us your intention to withdraw from your purchase by email within 15 days starting from the day you acquire the goods. In case of withdrawal, you will only bear the return cost, as indicated below.
  • If you withdraw from the purchase you will have to request a Return Authorization (RA) number. 

RETURN PROCESS

Follow these simple steps for a prompt refund: 

  1. Contact us for a Return Authorization (RA) number - please mention your original invoice or packing list. Returns must be shipped within 2  calendar days of receiving the RA number.
  2. To return the goods you can use a carrier of your own choice. 
  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product – make sure the package is secure and the contents do not risk being damaged during shipping.
  4. Do not forget to include the original invoice.
  5. Please write the RA number on the outside of the package.
  6. Once the good has returned in perfect condition, we will refund you the price of the item(s), via the original payment method. Refunds shall arrive within 14 days of receipt. 
  7. If you have chosen to replace a defective product, a new product will be sent to you as soon as the defective product is received and processed at our warehouse.
  8. We only accept returns on items purchased from Atelier Vingt-Deux®. Items purchased from Authorized retailers must be returned to the place of purchase. 

MISSING ITEM OR DAMAGED PRODUCT FEE DURING RETURN

  • Additional fees may be charged for products received without the original box, special packaging material of the product, contents, accessories, and/or manuals, or otherwise damaged (i.e. products that are no longer saleable).